TrustMark to take over technical monitoring role

Phil Mason

TrustMark will take over the duty of administering technical monitoring from Ofgem.

Following a consultation by Ofgem, TrustMark has been given responsibility for the technical monitoring process and for conducting score monitoring inspections in ECO measures.

TrustMark has partnered with Bierce Surveying to assess the current technical monitoring practices and devise a new framework of delivery including the monitoring of PAS2035:2019 outputs, it said.

Whilst PAS2035:2019 monitoring will start sooner, TrustMark will then develop a procedure to roll out the new technical monitoring methodology in 2021.

Phil Mason, head of compliance at TrustMark, said: “The amended ECO3 obligations aim to improve quality standards across the energy sector and give consumers higher levels of confidence and protection when having work carried out in and around their home.

“Technical monitoring is an important part of ECO3 – consumers rely on experts to ensure the required standards of installation are met and improvements are scored accurately. We know there are some high standards of work being carried out in this area, but we also understand there are pockets of inconsistencies where consumers are not being given the quality service they deserve.

“We will work with industry to ensure consistent quality monitoring is provided to consumers and to establish how technical monitoring can be expanded out beyond just ECO funded energy efficiency retrofit.”

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