Celsius Plumbing and Heating has transformed its business with a 5-in-1 field service management software system from BigChange.
The cloud-platform for CRM, job scheduling, mobile working, vehicle tracking and management reporting also integrates with Xero account software. It provides Celsius with a completely seamless digital solution from job booking to completion, eliminating paperwork at all stages.
Celsius engineers are equipped with rugged Samsung tablets running the BigChange mobile app. This provides useful workflows to take engineers step by step through the correct procedures onsite. Digital job cards and inspection sheets are enhanced with photographs and GPS location data for proof of service and compliance. Celsius also use the BigChange ‘No Touch’ app allowing customers to remotely sign off work from their own smartphone.