James Hargreaves (Plumbers Merchants) Ltd, operating 55 trade centres across the UK, are to roll out the Intact iQ business management software solution across the group in the coming months.
Hargreaves, who have been using their previous software solution since 2010, made the decision to invest in the Intact iQ solution as they were outgrowing their current system and were no longer confident it could support their future needs. Intact iQ will now provide the group with a modern, future-proofed platform, driven by a clear industry focused product roadmap. This will enable Hargreaves to easily grow, diversify & scale their operations in line with their strategic aspirations.
Speaking of the decision to move to Intact iQ, Managing Director, Gordon Rothwell noted; “We needed to invest in a platform and a company that will support our future growth & strategic ambitions. The team at Intact have extensive industry experience and are fully committed to our industry. Their approach to building truly collaborative relationships was refreshing and we have huge trust that not only the software but their expertise will add significant value to our business.”
Intact Software, developers of the Intact iQ solution, are based in Hemel Hempstead and have been working with merchants since 1992 implementing software solutions that are distinctive in that they can easily flex to accommodate unique ways of working or changing processes.
Speaking about the benefits of this feature Gordon notes; “Intact iQ is a very comprehensive system with a huge amount of compelling industry-specific features as standard but what stood out for me was the flexibility of the system and how it could accommodate distinct or challenging business processes that our old system struggled to cope with or simply couldn’t manage.
“An example of this is our rebate management structure which is extremely detailed and specific to our business operation. The flexibility of the Intact iQ system enables us to cater for this unique facet of our business whilst accruing for rebates due in the integrated accounts.
In addition to this Intact iQ will also accommodate the numerous other bespoke add-ons & workarounds we have in operation. The fantastic benefit for us is that we will now have a fully integrated solution providing the entire team with one point of reference to work from. This will save us vast amounts of time, really aid decision making and make us a more agile and responsive business from the ground up.”
Intact Software Product Director, Gary Brookshaw added, “This project is a very exciting one for us as there are huge opportunities at James Hargreaves to leverage the flexibility of the Intact iQ system to create truly optimised business workflows that will drive significant productivity and efficiency gains across its entire 300 user network.”
Using a fully integrated system like Intact iQ, Hargreaves will also be able to use system-wide intelligence tools to create a seamless flow of information and efficiencies across the group. “We can already envisage how we will optimise job roles through the use of real-time workflows that will allow us to automate a number of business processes, controls & reports. The added ability to tailor screens, dashboards & menus for our users will make it really easy to use and facilitate a smooth transition from our current system.” , Gordon noted.
Speaking about the Hargreaves project CEO of Intact Software, Justin Lawless noted “Hargreaves is a thriving business with huge growth ambitions. Our solution is 100% aligned with their strategic and commercial goals. For us, it’s all about enabling our customers to operate at their best and we are excited to partner with the Hargreaves team to deliver a solution that we have no doubt will become one of their greatest assets.”
For further information visit: www.intactsoftware.com