The exponential growth of a Hertfordshire-based heating, plumbing and electrical business has been driven by field service management software from BigChange.
By equipping engineers with mobile devices, connected in real-time to a centralised job management system, SC Duncan Heating Plumbing and Electrical has fuelled efficiency gains and boosted customer service levels.
This has resulted in an eight-fold increase in its workforce and has allowed the company to expand its operation to service domestic customers and extend into renovation and general building services. As a result, SC Duncan has quickly established itself as one of Hertfordshire’s premier private residential property services businesses.
“I have a background working in large service companies, using a number of bespoke and off the shelf systems – good and bad! To underpin our expansion, it was clear we needed an all-encompassing piece of software that could assist with every aspect of the customer journey,” commented James Tranham, Managing Director of SC Duncan.