New HIES MD reaches out to installers

Ciaran Harkin
Ciaran Harkin

QASSS, which operates the HIES membership scheme, has appointed Ciarán Harkin as its new managing director.

The new MD vowed to work with installers to better understand their changing needs and supporting the delivery of high standards of customer service.

He said: “HIES, and our other home improvement schemes under the QASSS group, provide excellent protection for consumers. The key to raising standards of protection for homeowners is by being proactive and working with installers early on by offering customer-focused business support services.

“We want to work alongside businesses and introduce integrated solutions to drive efficiencies, improve conversion and drive industry growth.

“Our mission is to provide consumers with the protection they expect, whilst supporting installers in giving the best service possible which in turn helps them increase their reputation and ultimately, their profitability.

“I approach consumer protection from a different angle. By working with good installers and providing the tools and support that help them to offer a more efficient and enhanced service, customer satisfaction levels increase, resulting in more referrals and more business.

HIES has introduced a new management team to support expansion plans for the renewable energy home improvement scheme.