Putting customers first

Ideal is adding staff across the country

Ideal is adding staff across the country

Industry-leading customer service is at the heart of a recruitment drive that will see Ideal Boilers employ more than 40 additional service engineers right across the UK.

The engineers will ensure Ideal continues to have a support platform that provides a consistent level of service delivery to all its customers – a key differentiator within the market.

The move follows a £3 million investment to ensure the company’s growth plan centres around delivering first class customer service to both installers and homeowners.

This approach to customer service is also reflected in the care of Ideal’s staff. New engineers can expect to be well looked after and will be joining a dedicated team.

Adam Foy, Ideal’s domestic products managing director, said: “We intend to provide the industry’s best customer service and the recruitment of experienced service engineers nationally is just one of the steps we are taking to make this a reality.”

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