Nu-Heat Underfloor Heating and Renewables has received a national customer service award.
The national customer service award was presented to Nu-Heat by the Institute of Customer Service (ICS). Known as the ICS ServiceMark, the award is given in recognition of consistently high levels of customer service. Nu-Heat is the first company from the underfloor heating industry to receive the ServiceMark.
Nu-Heat’s customer service standards were measured using feedback from its own people, its customers and an independent assessor. The high scores that Nu-Heat achieved across all three elements led to the ICS awarding the highest level ServiceMark with distinction, making Nu-Heat one of only seven companies in the UK to achieve this exceptional standard.