Custom Heat celebrates record year

Custom Heat, a plumbing and heating specialist that provides services across the Midlands, increased its turnover by 56% during the last financial year.

Established in 1980 in Rugby, Warwickshire where its head office remains, Custom Heat has expanded significantly over the last five years, it said, with 2021/2022 its most successful business year.

The company has expanded its service area to include central and north Birmingham, south Staffordshire, and has also branched out south into the Cotswolds.

It has also strengthened its three-year-old partnership with Worcester Bosch as one of the boiler manufacturer’s UK Accredited Service Partners, following a similar affiliation with British Gas.

Lincoln Smith, pictured, managing director of Custom Heat, said: “56 per cent growth during 12-months is a wonderful achievement for us. We have worked hard to grow at a steady and sustainable pace, moving into new counties and areas as well as concentrating on building great business relationships.”

Thirty new people have been welcomed to the team since January and the company forecasts that 50 more engineer roles and 10 office jobs will be created before 2023.

Custom Heat has around 7,000 customers and 92 of its vans can now be found on the roads.

“We can sometimes get over eighty bookings via our website during a weekend, because people just don’t want to wait until Monday morning to have some peace of mind. If your boiler breaks down during Sunday dinner, pop online and you’ll get an appointment with Custom Heat for Monday. This isn’t possible with individuals or many very large companies, even if you have a care plan with them. I’m proud that our customer’s end-to-end experience is seamless thanks to clever integration and automation, and our growth throughout the Midlands shows our customers think we’re doing something right,” added Lincoln.

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