British Gas launches Warm Home Promise heat pump guarantee


British Gas has launched its Warm Home Promise, which it said guarantees customers their money back if a heat pump does not warm their home as effectively as a traditional gas boiler.

The new promise has been created to offer reassurance for those that may be hesitant about making the switch to a heat pump.

According to British Gas, the new heat pump has the ‘lowest cost install’. British Gas prices are from £499 in Scotland and £2,999 in the rest of the UK per install, but the company has said it will match anything lower offered by another company for a MCS credited install.

Along with its lowest price guarantee, the company hopes that the new promise will help to further accelerate heat pump uptake in the UK and encourage people to make the switch and lower their emissions.

Andrew Middleton, managing director, British Gas Zero, said: “Heat pumps are an important part of helping the UK lower its home emissions to reach our net zero targets so we are doing all we can to increase take up. We recognise that the transition from a boiler to a heat pump can be daunting and want to reassure our customers that they can effectively heat their home, even through the coldest spells in Winter. Our engineers are ready to guide consumers through this process and we are making sure they are as affordable and accessible as possible.

“For the right home, heat pumps are a highly efficient and effective heating solution being typically 350% efficient compared to the best boilers at 90–95%. At British Gas we will only install a heat pump if it will work as well as a traditional boiler. And if for any reason a customer’s heat pump is not heating their home as expected, we’ll guarantee them their money back.”

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