Plumbing & Gas Solutions is set to save hundreds of thousands of pounds a year following the implementation of a BigChange job management system. Missed invoices, unbilled supplies and avoidable expenditure have all been costing the Milton Keynes based company.
By automating workflows and connecting mobile engineers armed with tablets to back-office staff and management, BigChange is improving efficiencies, reducing outgoings and eliminating the potential for errors.
“Occasionally, paperwork that had not been correctly filled in or submitted was resulting in the odd job not being invoiced,” commented Carl Yeomanson, Managing Director of Plumbing & Gas Solutions. “This was not just costing us in terms of lost billing, parts would have been purchased to do the job, engineers were still being paid and we were using fuel and other consumables in order to do the work. Due to the size of the projects we work on we estimate that in the first week of using BigChange we saved £70,000.
“But the savings don’t stop there. There were other avoidable charges, such as lapsed vehicle leases, and we were not using our engineers to their maximum capacity.”
Plumbing & Gas Solutions was established in 2010 and was initially focussed on domestic services, the company fitted the first bathroom for Homebase which was recently sold for close to £100 million. Having consistently grown, year on year, Plumbing & Gas now specialises in commercial and industrial reactive maintenance and retrofit projects, working for brands such as Centre Parcs,
Stadium MK, Cranfield University and Bletchley Park. Plumbing & Gas operates a mixed fleet of vans and trucks and has the largest team of commercial gas engineers in the region.