Pipe Center and Climate Center, the heating and cooling distributors, has created a new trading leadership team.
Led by trading director, Chris Banner, it will be responsible for delivering Pipe and Climate Center’s sales and service agenda, via field sales teams and the nationwide branch network.
Director, Lee Jon Newman, said:
“Trading is a key focus for us, as it is where we connect with our customers. The aim is to make sure everything we do across the business helps customers win, and that we deliver our promise, every time.”
The trading leadership team comprises newly appointed sales director, Robb Alsem; Climate Center development director, Robert Franklin; industrial development director, Marcus Sampson; alongside Mike Russell, branch director; and Geoff Stone, national accounts director.
Robb joins Pipe Center and Climate Center from a senior management position with another major building services company, while Robert and Marcus have been promoted from within the business.
“I am delighted to be heading up such an experienced and energetic team of ‘big hitters’. Between us we have a formidable combination of senior management experience and deep knowledge of the industry. We will be making sure that delivering excellent service to customers is the centre stage issue across the business, and that everything we do is aligned to meeting their needs.”
As part of the initiative to further improve customer support, Pipe Center and Climate Center doubled its central estimating team.
The move will accelerate response times to project quotations nationally, and give additional capacity to focus on growing business in London and the south east.