Stiebel Eltron extends heat pump warranty

Stiebel Eltron UK

Stiebel Eltron UK has announced that it is extending its heat pump warranty to give consumers and installers greater confidence in the technology.

With statuary warranty for electrical items in the UK being one year, Stiebel Eltron UK has increased its guarantees on its own-brand heat pumps to five years. The extended warranty is designed to help consumers transition away from traditional gas boilers, and instead move towards more sustainable heating technologies.

Meanwhile, a statement said the extension means that installers will be able to recommend heat pumps to interested customers knowing that support will be available for years to come post-installation.

Last year marked a record year for heat pump sales across the UK with MCS data showing more than 35,000 registered throughout the year, bringing the country’s total certified installations to over 200,000 since 2008.

The five year warranty, which includes parts and labour, can be claimed on all Stiebel Eltron domestic heat pumps which have been registered with the company and fitted by a partner installer who has been trained at the company’s Bromborough training facility.

In September last year Stiebel Eltron UK expanded its training facilities at its headquarters to increase capacity for its training programme as a result of high demand from aspiring installers, it noted.

The move followed a £350,000 investment by the company in November 2022 into a new training centre and creation of a comprehensive training programme, which has so far developed more than 650 qualified heat pump installers.

Stiebel Eltron UK also provides installers with a package post-training which ensures that high-quality, technical support is available to them at all times.

Mark McManus, Stiebel Eltron UK’s managing director, said: “Consumers are increasingly looking to use sustainable heating technologies in their homes, so extending the warranty on our heat pump products made absolute sense. 

“The technology is there and the products are readily available, so we want consumers to have absolute confidence that moving from a gas boiler to a Stiebel Eltron heat pump can be done without hassle at the point of installation and in the long run.

“Demand for heat pumps is only going to grow in 2024, and Stiebel Eltron is committed to not only meeting this demand, but also putting in place the measures which will see the product safeguarded for years to come, while also offering support for both consumers and installers in the years ahead.”

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