Stelrad prepares for National Customer Service Week

Stelrad Radiators is celebrating National Customer Service Week between 4 and 8 October, which will see different customer service related themes celebrated on each day.

Monday will see celebration of ‘The Changing World of Work’. Tuesday will see the company ‘Celebrate Service with Respect day’. Wednesday is a day to recognise ‘Essential Customer Service Skills and Capabilities’. Thursday will celebrate ‘Effective Strategy and Focused Leadership’ and Friday will see the week end with ‘Celebrate your customer service heroes on Recognition Day’.

Stelrad recognised the importance of improved customer service as a key target for its business. Chris Harvey, the company’s head of marketing, was delighted with Stelrad gaining the Servicemark Accreditation so quickly back in 2019 and the subsequent improvements the company has made in the past couple of years.

He said: “This was a real eye-opening achievement and says a lot about Stelrad as a business. We have always taken customer service seriously, but we decided to elevate that still further by joining the Institute of Customer Service and investing in our team so that we could make improvements across the board and build our reputation still further amongst our loyal customer base.

“We’re delighted to be celebrating National Customer Service Week in October and will be using this week to refocus our efforts on further improvement in our customer service record, helping to build the reputation of our business still further. It’s a key element in our on-going business improvement strategy. We’re also delighted that we now have a Trustpilot score of 4.4 as well, which highlights the improvement in our performance in recent months.”