Manufacturer Rinnai is aiming to match its product excellence with service excellence with a new initiative and dedicated team.
Rinnai’s ‘Red-hot’ team is an eight-strong group of key individuals from all parts of the company’s operations. They have been chosen to handle – and respond without delay – to all requests from customers. This is a total process which is aimed at ensuring that the customer the most efficient fuss-free and unobtrusive service.
Through building upon existing relationships and supported by integrated and specially designed IT systems a platform to cover, almost, every possible customer wants and needs will be offered.
Chris Goggin, associate director of operations, said:
“Quite simply, we are aiming for the very top slot of customer service excellence in the whole of the HVAC industry. We have selected the team for their own particular skill set covering sales order procedures, delivery and collection, technical support, after sales service – and, of course, being a helping hand to our entire contractor and heating engineer customers”.