New research from Octopus Energy has revealed regional disparities in the time customers have to wait for approvals to install new heat pumps, solar panels or EV chargers.
Such approvals are needed to ensure that the local electricity network can support the new connection, a statement said. If the network can’t cope, it noted, a grid upgrade may be required. Fossil-fuel alternatives, such as gas boilers, don’t require the same approvals.
The new Octopus’ data found that approval times for clean technologies can range between one to 45 days, depending on where in the country customers live.
According to the research, delays are caused by inconsistent processes among Distribution Network Operators, who manage installation approvals across different regions.
Octopus said this disparity has led to a ‘postcode lottery’ where some homes are green-lit for upgrades within a few days, while others are left waiting for weeks.
The data showed a North-South divide, with customers in the North and Scotland facing longer delays. Those in areas served by National Grid Electricity Distribution and UK Power Networks experience the shortest waits, averaging at seven and eight days for all technologies.
With enquiries for heat pumps increasing and costs for solar panels coming down, Octopus has called for urgent action to streamline the approval process and speed up the UK’s push toward net zero.
Alex Schoch, director of Electrification at Octopus Energy, said: “The UK’s journey to net zero depends on millions of people being able to install clean tech in their homes.
“While some are getting these quickly and efficiently, current delays in the worst-hit regions risk leaving many customers in limbo while waiting for approvals that should take hours, not weeks.
“We’re shining a light on the blockers and will continue to work with industry and networks to clear the way for faster, fairer access to clean energy tech.”