City Plumbing offers boiler refunds in response to government policy changes

City Plumbing refunds

City Plumbing said that it will make it quick and simple for customers to get a refund for the added cost that was applied to any boilers purchased between 1 January 2024 and 21 March 2024.

This follows recent announcements about the changes in government policy surrounding the Clean Heat Market Mechanism (CHMM). Refunds will range from £95 to £120 per boiler, depending on the manufacturer.

City Plumbing stated that it will be offering the eligible customers a refund onto their account for the difference in price that was applied due to the increase. Contact will be made with all City Plumbing customers who are affected in the coming days to update them with details of the refund process, it noted, starting from the week commencing 2 April 2024.

Adam Foy, chief commercial officer at City Plumbing, said: “Customers have lots to keep track of in this ever-changing landscape as we transition to low temperature heating and more renewable technologies.

“Keeping things fair and straight-forward for our installers is fundamental to how we do business at City Plumbing, which is why we’ve been working closely with all the leading boiler manufacturers to create a process for refunds for the additional cost that was applied, and ensuring this process is quick and easy in order to give the best possible customer experience.”

The CHMM, which has now been delayed until 1 April 2025, mandated that manufacturers of fossil fuel boilers must sell a percentage of heat pumps proportional to their fossil fuel boiler sales. This resulted in an increase in the cost of boilers from the start of 2024, with manufacturers passing the cost on into the supply chain.

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