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HPM September 2017

74 H E AT I N G & C L IMAT E C O N T R O L S Being in total control Christian Hadley, head of product marketing at Glen Dimplex Heating & Ventilation, examines the potential impact of new Lot 20 regulations on set-up and support when From January 2018, all local space heaters manufactured for sale into the EU must comply with a minimum efficiency standard under Lot 20 of the EU’s Energy Efficiency Directive. It is the latest product lot in the directive, aimed at ruling out inefficient technologies and reducing the energy used in our homes. The new legislation applies to appliances that use electricity, gaseous or liquid fuels and which provide heat to indoor spaces by generating heat in the location within which they are situated. This includes electric radiators, storage heaters, electric underfloor heating and electric fires, among others. In many cases, the answer lies in intelligent controls. Products are being redesigned to include more advanced controls with smart features such as temperature control via presence detection or open window detection, distance control via an app, and even adaptive start control to suit the individual requirements of the user. Entry level products will also have integral controls such as mechanical and electrical temperature/timer controls to meet the requirements of the new regulations. But what does it all mean for installers? Set-up and installation One of the areas where installers will see the biggest difference is with the set-up of devices at the point of installation. More sophisticated controls place greater responsibility on the installer – both setting up the controls and educating the customer. However, it is not a responsibility you should dread. This is a chance to add value to your installation and, more than anything else, spend time with your customers. Showcase your expertise, remind them of the benefits of Lot 20 from a product development point of view and explain the advantages of their new appliance with intelligent controls. There is also an opportunity to The Dimplex Quantum off-peak radiator offers the potential for wireless connectivity revisit old customers of course, with a compelling reason to make contact and sell them the efficiency and cost-cutting benefits of modern, Lot 20-compliant products. Remember, intelligent controls with added features, such as adaptive start, can (and should) be set up at the point of installation to meet the specific usage requirements of the user, with greater individuality than ever before. There will be an element of time involved here, but once you get to grips with the functionality provided by your manufacturer of choice, it will not be an issue for any forward thinking installer. Dimplex, for example, has developed innovative control units which are consistent across different electric radiators throughout our vast range. Post-installation support Another area set to be enhanced by intelligent controls is the ongoing repair and maintenance of electric heating appliances. Look for products which offer the potential for wireless connectivity like the Dimplex Q-Rad electric radiator and Dimplex Quantum off-peak heater, both smart-ready devices which can be connected to each other and to a central monitoring device. This offers the potential for remote diagnostics and monitoring capabilities, thus saving time and money by identifying and analysing faults via sophisticated data records – sometimes without even stepping back into the customer’s home. We have already seen the benefit of smart controls for the user, with the development of app-controlled devices which can be operated from the comfort of the sofa, bedroom or even remotely without needing to be in the property. Now, driven by the requirements of Lot 20 and the continued innovation of manufacturers, the latest heating controls can facilitate the same benefits for installers when identifying, analysing or fixing issues. Like anything, the most important thing is to work closely with your manufacturer of choice. Understand its technologies, take advantage of training opportunities and communicate the benefits to your customers. Only then will you realise the full potential. installing local space heaters www.hpmmag.com September 2017 enquiry number 142 Lot 20: In summary • All local space heaters manufactured from January 2018 for sale into the EU must comply with a minimum efficiency standard • Applies to appliances that use electricity, gaseous or liquid fuels and which provide heat to indoor spaces by generating heat in the location within which they are situated • This includes electric radiators, electric underfloor heating and electric fires • Intelligent controls will be integrated into new designs to drive the efficiency of local space heaters • This could include features such as temperature control via presence detection or open window detection, distance control via an app, or adaptive start control to suit the individual requirements of the user “More sophisticated controls place greater responsibility on the installer – both setting up the controls and educating the customer”


HPM September 2017
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