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HPM September 2017

13 B U S I N E S S N EWS The Plumbing and Heating Skills Partnership (PHSP) has launched its business plan at an event in Derby. The PHSP aims to support essential skills development to ensure that appropriate and consistent standards, qualifications and apprenticeships continue to be available across the UK. The PHSP was established to fill a void left by SummitSkills to ensure the skills needs of the UK plumbing and domestic heating industry are met. The key priority for 2017 is to support the development activity of the Plumbing and Domestic Heating trailblazer apprenticeship for England. Second-generation plumber, George Thomson, is chairman of the group. “The skills agenda across the UK has changed dramatically over the last few years, putting the emphasis on the ownership of skills to the industry themselves,” he said. The PHSP now plans to talk to stakeholders, who “share a common passion and enthusiasm for vocational training and skills development” and who are “willing to work in collaboration with others for the benefit of the plumbing industry”. Robert Cairns has joined Stelrad’s brand specialists team, responsible for the north west of the UK. ����15,000+ products always in stock Request ����FREE next day delivery on orders over £40 ���� ���� your NEW catalogue today! www.hpmmag.com September 2017 PHSP formed to develop key skills Vaillant focuses on installers Vaillant Group UK, the heating and hot water technology manufacturer, is celebrating a year since the arrival of managing director, Klaus Jesse. In the past 12 months, Klaus has restructured his commercial, marketing and technology teams. Key to these changes is a refined approach to the strategic direction for Vaillant Group UK. Klaus and his team have committed to creating a sustainable model for growth, ensuring Vaillant puts its customers and installers at the heart of its business and becomes the leading provider of digital services in the heating industry. The strategy spans all areas of the Vaillant business, from its service offering to training, product innovation and environmental impact. One year on, VGUK is ready to share the plans to implement this bold initiative – Vision2020. The main focus areas of the strategy include a shift from product to service centricity, focusing on installer and customer needs, embracing technological advancements and making ambitious service promises. Specific changes include using new digital service tools with a trend analysis function which triggers an early warning system, with the aim of being better able to understand installer and customer demands. VGUK is also actively investing in restructuring its call centres to ensure multi-skilled staff are better able to assist installers and customers in interactions both within and outside of the company. Improved training is another key focus for Vision2020, for both installers and VGUK employees at all levels. Improvements include restructured training for engineers to advance their skills, as well as investment in a learning database for installers. People Docherty Group, the largest independent manufacturer and distributor of flue and chimney products and heating appliances in the UK, has appointed Patrick Simpson as managing director. JG Speedfit has promoted Nigel Sanger to the newly created role of divisional director, Speedfit technical support. Training is key to the success of Vaillant’s Vision2020 strategy FREE no hassle returns LOW prices ���� NEW mobile friendly website Order online at bes.co.uk or call 0800 80 10 90 enquiry number 310


HPM September 2017
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