WATER TREATMENT &
“As well as additional business,
providing a water treatment service
will also help you to improve your
relationships with existing customers”
A no brainer: installers adding water
treatment to their service offering
Dan Cheung, marketing manager at Sentinel, explains why installers should look to offer water
treatment as part of their service offering.
The Health and Safety Executive
recently renewed Capita’s contract
to continue to manage the Gas Safe
Register, reigniting the conversation
around gas safety in the industry.
With gas safety so prevalent at the
moment, it’s vital that you aren’t just gas safe
registered but fully trained and competent
in all applications. With this in mind, it’s a
fitting time to take a look at the importance
of proactive water treatment solutions and
the benefits to homeowners and installers.
If you’re not yet offering water treatment
as part of your service, we’ve outlined three
reasons to start doing so.
1. BOILER PROTECTION
Investing in water treatment will not only
extend the lifespan of your customer’s
boiler but also help to ensure the system
runs as efficiently as possible.
The corrosion which occurs when
untreated water comes into contact with
the metal inside a central heating system
can lead to the failure or break down of
the pumps, radiators, heat exchangers and
other components within the system.
Recent research revealed that 87% of
call-outs to faulty boilers are to systems
which do not have correct levels of water
Despite this, many homeowners are still
unaware that correct water treatment offers
a simple yet vital step for protecting the
boiler against failure.
2. GROW YOUR BUSINESS AND
Proactively offering water treatment
solutions as a service can provide you with a
great opportunity to increase your revenue
and grow your business.
As well as extra business, providing
a water treatment service will help you
improve your relationships with existing
By offering a solution that will help your
customers get the best from their boilers
and save them money in the long run you
will demonstrate that you have their best
interests at heart.
3. ENSURE YOUR CUSTOMER’S
WARRANTY IS VALID
You’ll often find that a boiler warranty is
dependent on regular serving. It’s important
to ensure that if a warranty requires it,
you include water treatment as part of the
service or the warranty could be void.
Your customers will not be happy if they
discover that the warranty is void because
you haven’t informed them of the servicing
By including water treatment as part of
your offering, you’ll be able to provide a
full service, ensuring your customers’ boiler
warranties are always valid.
If water treatment isn’t already part of
your service, then adding it to your offering
is actually relatively easy. Research and
development play an active role in the
plumbing industry and as a result, there
is a lot of training available in all areas,
including water treatment.
Manufacturers offer training to teach you
about the process of water treatment as well
as the products available and how they work.
As water treatment products are
developed further, manufacturers often
make small changes that affect the
application of the product.
In order to ensure you keep up with these
changes, it’s important to take advantage
of ongoing training to constantly update
your product knowledge and ensure your
customers get the best work, every time.
Training is also great for keeping on
top of changes to legislation. Due to the
dangers of working with gas, the industry
has very strict legislation so it’s important to
understand how any changes impact your
Training also allow you to share and
receive advice from others in the industry.
From tips for best practice water treatment,
to finding out about the latest deals at your
local merchant branch, training offers an
opportunity to interact with other installers
and pick up useful tips.
No matter how qualified you are,
accessing ongoing training will allow you
to keep on top of any changes in water
treatment, keeping your business safe and
compliant and your customers happy.
ENQUIRY NUMBER 125
ENQUIRY NUMBER 337
58 Heating & Plumbing Monthly | OCTOBER 2018 | www.hpmmag.com