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HPM October 2012

NEWSDESK WWW.HPMMAG.COM Got a story? Ring us on 01732 748041 or e-mail twood@unity-media.com Installers must champion Customer Service heat pumps, says Vaillant Customer Service Charter.Charter unveiledClimate Center has introduced a Vaillant Group has announced its and heat pumps to be incorporated main barriers that prevents people The concept was first introduced partnership with industry leaders on into future policy, most notably with from taking the plunge is the at the company’s branch in West the UK’s first independent research Renewable Heat Premium Payment up-front cost. We need more Bromwich. After a successful trial it survey into the performance of heat Phase II. installers championing heat pumps is now being rolled out nationally pumps. To kick off the collaboration, as a means of reducing energy across all Climate Center branches. The heating technology group is installers were invited to Vaillant consumption. “The Customer Service Charter collaborating with the Department Group’s Bristol Centre of Excellence “Working with DECC, the EST and defines our promise to customers of Energy and Climate Change for hands-on training of how to BRE, our aim is to empower about what they can expect from (DECC), the Energy Saving Trust install the heat meter monitoring installers with the right heat pump us,” said Dean Fradgley, managing (EST) and the Building Research equipment. training and encourage the director of Climate Center. “It is Establishment (BRE) to encourage The course is part of a series of government to include heat pump also a constant reminder to staff of the inclusion of heat pumps within events led by Vaillant and other future schemes to help homeowners what we are committed to industry incentives. heating manufacturers developed to with the capital costs.” delivering – nationally, across all The EST has commissioned the encourage more installers to A DECC spokesperson said: “The our branches. BRE to co-ordinate a meter specialise in renewable technologies. training on DECC’s renewable heat “The Charter addresses all the key monitoring programme to provide Jim Moore, UK, Ireland and metering requirements is a good elements that customer feedback the government with real-life Northern Europe managing director example of how industry and tells us are most important to our installation data around efficiencies at Vaillant, said: “Installing government can work together to customers, in terms of meeting their and performance. The data will be renewables is often seen as a big step ensure people have the skills needed needs and differentiating our used to allow tariffs to be created, for customers to take, and one of the in this growing marketplace.” business from competitors.” Community service for dodgy installer A Rochdale man has received a registered gas fitter. community order requiring him to Mr Gregory had also carried out carry out 300 hours of unpaid work gas safety checks for a landlord at for putting lives at risk by illegally two other properties in Rochdale on carrying out gas work at three March 21, 2011. He used a fake Gas homes in the borough. Safe Register number when Paul Gregory left a newly completing the formal documents installed gas hob in a condition on the checks, giving the classified as 'immediately impression they met strict legal dangerous' at one house in requirements. Rochdale. Trafford Magistrates' Mr Gregory pleaded guilty to five Court heard that Mr Gregory had breaches of the Gas Safety installed a new boiler and gas hob (Installation and Use) Regulations On your bike: The PTS team at the start at the property during a four-month 1998 and was ordered to pay period last year, despite not being a £2,279 in prosecution costs. PTS cycles 100 miles for charity ‘Cutting Britain’s Energy Bill’ praised A team of cyclists from merchant personal best time. PTS has helped to raise £443,000 Pete Woodward, PTS director of A report by environmental think 42% of energy bill cost reductions by taking part in British Gas Bikes the British Gas Account, said: “I’d tank, Green Alliance, says that more are expected to come from product Britain. just like to say a huge well done needs to be done to make UK policy, saving £158 off the average The nine-day endurance event to my fellow PTS team mates for consumers aware of the benefits of energy bill. was held last month to raise money all their efforts. efficiency. Heating manufacturer, Baxi, has for Great Ormond Street Hospital. “Everyone had a can-do attitude The report ‘Cutting Britain's welcomed the report. Simon The 100-mile leg of the and really pushed themselves to Energy Bill’, claims efficiency can Osborne, head of product challenge, which was sponsored achieve personal bests all round. bring energy bills down quickly, but management, said that it: and completed by the PTS team, “There was a great sense of the main tool to delivering this "highlights the importance of began in Manchester with the camaraderie among the team and efficiency is product policy – a efficiency and the work that needs finishing line reached in Leicester even the fact that I got lost and commitment from manufacturers to to be done to convince after a gruelling 12 hours. ended up cycling an additional 20 designing more energy efficient homeowners that by investing in Despite just three rest stops and miles didn’t stop it from being a products. efficiency, they will reduce their challenging terrain, each member fantastic event for a very worthy The report says that by 2020, energy bills.” of the PTS team achieved a cause.” 6 OCTOBER 2012 HEATING & PLUMBING MONTHLY


HPM October 2012
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