“The quality of tools available has
got far better, but you still need to
avoid the cheaper, poor quality ones”
too complex for some users who want a
simple on/off solution.
THE LENGTH OF WARRANTY ON A
PRODUCT PLAYS A MAJOR PART
IN PURCHASING DECISIONS FOR
THE MAJORITY OF INSTALLERS,
RESEARCH HAS SHOWN. HOW
IMPORTANT IS THE WARRANTY TO
YOU WHEN CHOOSING AND FITTING
AP: Product warranty plays an important
role with most of my work as you can offer
a longer guarantee to provide customers
with added peace of mind. I think ten
years works well as a warranty period and
is a good selling point as the consumer
knows that for ten years they’re not going
to have to find more money.
SM: Customers may have had bad
experiences in the past where they have
had an appliance which has only lasted
four to five years. Therefore, by going
with a trusted branded name then at least
they know they are going to get a quality
product with a good warranty. Also, I
think by offering a warranty of ten years,
it shows that the manufacturer has faith
in its product.
WHEN INSTALLING PIPEWORK
WHAT IS YOUR MATERIAL OF
CHOICE, COPPER OR PLASTIC?
SM: For me, I think my material of choice
has to be copper, but if the job requires
plastic, you go with plastic.
AP: I think it depends on what suits
the project. For example, it would be
extremely difficult to run copper in a new
house, but you could use it where it would
be visible for a certain aesthetic and use
plastic where the piping isn’t visible.
PV: Another consideration is that opting
for copper can obviously greatly increase
labour costs for the customer. Regardless,
I think it is important to give the customer
the option as many will still want copper.
There was one particular job I worked
on a few months ago where they were
running their own renovation. They had
put their flooring down not knowing
that we had to get underneath to install
copper piping, so in the end it all had to
AP: I wouldn’t say there are many new
builds done in copper now and the quality
of plastic equipment has improved a lot.
You need to carry on with the trend of the
house. For example, if you are working on
an old house that has used copper piping
throughout, you’d stick to all copper.
PV: New builds are all about speed and
saving money where possible, so plastic
piping is often used. Obviously in smaller,
private domestic properties it takes a lot
longer to install copper piping, so it’s all
about saving on labour for the customer.
Ultimately, we’ll try to provide whatever
the customer wants.
WHAT DO YOU THINK OF THE
QUALITY AND CHOICE OF TOOLS
AVAILABLE IN THE HEATING
AP: I think there is a really good selection
of quality tools available for installers.
Generally, there is something for
SM: The quality of tools available has got
far better, but you still need to avoid the
cheaper, poorer quality ones. Wholesalers
also sell a far wider variety of tools than
they used to.
AP: I spend quite a lot of money on tools –
if it can save me any hassle or time, I think
it is worth it in the long run. There are
loads of tools out there that can help, but
some of them aren’t cheap, so obviously it
depends on how much you want to spend
and carry, but I’d say there is definitely a
good choice of tools available.
SM: It would be interesting if merchants
requested Gas Safe ID cards in order
for you to buy tools and equipment.
Customers shouldn’t be allowed to buy gas
equipment such as cooker hoses and that
would be a good way of stopping them.
ENQUIRY NUMBER 102
Paul Valentine and Steve McLean
www.hpmmag.com | MAY 2018 | Heating & Plumbing Monthly 35