52 HPM 1216

HPM-12-DEC-2016

52 B O I L E R S , S E R V I C I N G & PARTS Thinking ahead saves time and money John Smith, national service manager at Vokèra, takes a look at boiler servicing and what It’s early winter, the evenings are darker and homeowners are switching on their heating to combat the chill. Unsurprisingly, this is the time when installers start to receive call outs to fix ‘broken’ boilers, as homeowners are left with no heating. As I’m sure we’ve all experienced, things tend to break down when we need them the most. A boiler is a mechanical product; it has moving parts that can be affected by general wear and tear, as well as parts that have a natural lifespan and need to be replaced. So, it should not come as a surprise that they can break down at some point. However, the fact that it always happens when the appliance is most needed could be avoided. Warmer months Unfortunately, homeowners tend not to pay much attention to their heating systems during the warmer months of the year. This can lead to problems that are only realised in the winter when heating is required and, crucially, when installers are at their busiest. By encouraging their customers to have regular services, installers can spread their work and have a constant supply of business across the year. During a regular service, installers can carry out maintenance checks to ensure the boiler is working correctly and efficiently. For example, when it comes to condensing boilers, condensate traps can become choked with combustion debris eventually causing them to block. Blockages will interfere with the smooth running of the appliance and can cause it to malfunction. By undertaking a simple cleaning job during the service, installers can protect their customers from the cost and inconvenience of a potential larger job. An annual service is also the ideal time to conduct some basic checks. For instance, installers can ensure that the spark electrode gaps are correct, ionisation probes are correctly positioned and that everything is clean including the air venturis, if applicable. It is also important to check all the boiler’s functions are operating correctly and looking for signs of wear and tear on key components. Some modern boilers will actually tell you how long they have operated in condensing mode, which allows the engineer to establish when the heat exchanger will need cleaning to remove any condensate debris. This is also the time for installers to consider the effects of any repairs they make to the boiler and take pre-emptive measures. For example, if they notice the automatic air vent is leaking and needs substituting or the diverter valve is slow to operate. If you do need to replace the diverter valve, it is worth looking at any other parts of the boiler’s hydraulics which may have seals or O-rings that would benefit the boiler’s reliability by being replaced at the same time. When it comes to replacing parts it is important for installer to always use genuine spare parts. These parts have been endorsed by the manufacturer and contain any improvements and/or modifications. This means installers and engineers can have peace of mind when they fix a boiler that it is going to work and not compromise the integrity of the appliance, while maintaining the confidence of the homeowner. Stock levels Homeowners rely on installers to have access to spare parts and information as quickly as possible. This, in turn, means installers rely on manufacturers to have the spare parts in stock and available. Manufacturers take every measure to ensure stock levels are managed correctly and can respond to every request quickly. Making life as hassle free as possible is the aim of every manufacturer, which inevitably leads to a much happier life for all. Installers are busy; they don’t want to be going back to customers to fix more problems. It is not an efficient use of their time and it is not going to make their customers happy. By taking pre-emptive measures, advocating regular servicing and using genuine spare parts, installers can build a good reputation with their customers. installers should consider LIFETIME SCALE PREVENTION WARRANTY STOP LIMESCALE AT THE SOURCE Combimate provides guaranteed limescale prevention for your complete water supply or to a primary appliance 0118 969 1611 | sales@combimate.co.uk | www.combimate.co.uk www.hpmmag.com December 2016 • Keeps energy costs down • Protects boilers and appliances • ��o��pact�� ��e��ible and ����ic�� to install • Peace o�� ��ind ��or yo��r c��sto��ers wit�� £500 guarantee* • Available for 15mm & 22mm pipewor�� *Terms and conditions apply from N Y enquiry number 136 “During a regular service, installers can carry out maintenance checks to ensure the boiler is working correctly and efficiently” enquiry number 327


HPM-12-DEC-2016
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