News

Nu-Heat celebrates national customer service award win…

David Roberts (right), celebrates winning the ICS Customer Feedback Strategy Award with the company’s head of operations, Steve Nixon (left), and HR manager, Nikki Terry (centre)

David Roberts (right), celebrates winning the ICS Customer Feedback Strategy Award with the company’s head of operations, Steve Nixon (left), and HR manager, Nikki Terry (centre)

Nu-Heat Underfloor Heating & Renewables is celebrating winning a prestigious national customer service award at the UK Customer Satisfaction Awards.

The company beat off stiff competition from international companies to win the Institute of Customer Service (ICS) national Customer Feedback Strategy Award at an awards ceremony in London.

The UK Customer Satisfaction Awards recognise organisations that deliver exceptional customer service and put the customer firmly at the heart of their business. In awarding Nu-Heat winner of the Customer Feedback Strategy category, judges praised the company’s commitment to customer service, true focus on customer satisfaction, and new processes that make it easier for customers to provide feedback, while ensuring that concerns are addressed and outstanding service celebrated.

David Roberts, managing director, said: “We are honoured and humbled to be counted among the UK’s highest achieving businesses. The award is a recognition of our commitment to delivering excellent customer service, and our efforts to continue to raise standards even higher.

“We believe that choosing and installing the right heating system should be simple, efficient, and stress free, and we do everything possible to give our customers confidence, comfort and peace of mind. To be selected as winner over strong entries from global companies and big household names reflects the hard work and dedication of everyone in the business to putting our customers first.”

The ICS Customer Strategy Feedback Award is Nu-Heat’s third customer service accolade in as many years, following on from a regional customer service award in 2016, and becoming the only heating company to be awarded an ICS ServiceMark with Distinction in 2017.

Tags